The events of the last few days in Mumbai - the city of my birth - has brought terror to me in a manner most chilling. Terror has reached my doorstep! I do not live in Mumbai, however my wife and I have our parents and siblings and loads of friends who live there. I visit Mumbai every year and exactly 4 months ago I was dining at the Cafe Leopold and at the Taj hotel.
I am still numbed by the magnitude of the events and trying to balance sadness with anger while trying to think constructively as to what we can do to move ahead. The blogsphere is alive with posts, tweets, and groups on Facebook. People are voicing their apprehensions and giving advice.
But how does one control a heterogenous crowd of 19 million people? Even if, hypothetically, one were to restrict freedom and curtail the openness of Mumbai, it is a difficult task! Difficult but not impossble, if we think creatively and honestly.
I believe the answer lies in citizens getting more involved in how Mumbai is run and how the country is run. How? by getting involved in civic matters in your local environment. Why? To start some place small! To build trust! and to address issues that creates a sense of community. A community that is solution-focused and transcends boundaries of religion and social strata. Why? To understand how to share the responsibility with the authorities in creating a good place to live. This simple involvement will create an understanding of challenges and generate practical solutions. Those solutions will infect others and you will be infected by others. And then as the picture of the issues and potential solutions gets sharper; you can support politicians to make democracy work "for the people and by the people" on your terms. Your involvement will have created a sense of transparency and can be used to challenge politicians who are reluctant to change.
With what? Use social networking technologies like http://www.mysociety.org/ to create tools to make this work. Impossible? No! 2 years ago people dismissed claims that Barack Obama could be the next US president. With his roots in communty service, he has managed to galvanize millions to work for change. So lets start now and hopefully in two years we will have reached a milestone in creating a transparent society. A caring and just society. One that is proactive and bonded. One that destroys corruption.
Where to start? Begin by identifying the local politicians and what their promises were and what their responsibilities are. Confront them with this. Use the Right to Information Act and use social networking technology. Educate at the school-level! Educate at the ALM-level? Create networks with diaspora Mumbaikars! Grow at the grassroots! Leverage alumni networks and other action groups. Use this vast human resource that India prides itself with. Get involved!
A society that is transparent and proactive will never allow terrorists to operate in peace.
Comments please!
Sunday, November 30, 2008
Sunday, November 23, 2008
The chatter and twitter on the blogosphere these last weeks was about the US presidential election. And the pundits have commented and mainstream media moved on with the warning that "now, Obama must deliver".
To get an idea of the buzz, I checked out the Web 2.0 summit and was pleased to see a bunch of very interesting sessions on Web meets World that talked directly to Digital Society I have been trying to describe for the last couple of years. I watched four videos that covered everything from governance, energy and devices. (BTW, see also my post on my health care blog)
(1) Much is said abut mybarackobama.com and how the Internet was exploited to win this historic election. Watch the panel with Arianna Huffington, Joe Trippi and Gavin Newscom to get a sense of how this worked. I see the next stage is taking this to the global level.
(2) Shai Agassi used to be at SAP and is now CEO and founder of Better Place, watch this interview to get a sense of innovation through cross-pollination. Where the mobile telephony business model meets manufacturing to address the energy crisis.
(3) Larry Lessig is known for his work in the open source movement (and I have commented som of his articles on my blog). This presentation on trust is simply brilliant -- delivered in the unique Lessig format. Beyond the topic of trust, it also captured many of the facets of what I put into the term societal digital infrastructure (see also tag cloud). It also pointed me to a number of initiatives about people talking about open government, transparency and technology-enablement. Notable sites are mysociety.org and opengovdata.org.
(4) Finally, earlier this year I talked about the emergence of the dervice (device + service) and later when I commented Google's launch of Chrome, I mused about an internet device that could use Chrome as an operating system. Novatium presented their technology dervice for the Indian market. Now, if we could put an education service on this technology dervice we'd probably have an education dervice that actually makes a difference in a country like India and other similar economies.
To get an idea of the buzz, I checked out the Web 2.0 summit and was pleased to see a bunch of very interesting sessions on Web meets World that talked directly to Digital Society I have been trying to describe for the last couple of years. I watched four videos that covered everything from governance, energy and devices. (BTW, see also my post on my health care blog)
(1) Much is said abut mybarackobama.com and how the Internet was exploited to win this historic election. Watch the panel with Arianna Huffington, Joe Trippi and Gavin Newscom to get a sense of how this worked. I see the next stage is taking this to the global level.
(2) Shai Agassi used to be at SAP and is now CEO and founder of Better Place, watch this interview to get a sense of innovation through cross-pollination. Where the mobile telephony business model meets manufacturing to address the energy crisis.
(3) Larry Lessig is known for his work in the open source movement (and I have commented som of his articles on my blog). This presentation on trust is simply brilliant -- delivered in the unique Lessig format. Beyond the topic of trust, it also captured many of the facets of what I put into the term societal digital infrastructure (see also tag cloud). It also pointed me to a number of initiatives about people talking about open government, transparency and technology-enablement. Notable sites are mysociety.org and opengovdata.org.
(4) Finally, earlier this year I talked about the emergence of the dervice (device + service) and later when I commented Google's launch of Chrome, I mused about an internet device that could use Chrome as an operating system. Novatium presented their technology dervice for the Indian market. Now, if we could put an education service on this technology dervice we'd probably have an education dervice that actually makes a difference in a country like India and other similar economies.
Saturday, November 15, 2008
The folks over at the AT ONE project are studying service innovation and have some very cool and practical ideas. Ideas that really excite me, because they talk to my ideas about the digital society (my first post here). After a recent network meeting where AT ONE was presented, I was reflecting on my experiences at a client engagement involving the de-merger and subsquent merger of a business unit. Working with the service management aspects of this engagement, I am struck by the challenges many service orientated businesses face..... and lack of understanding of the nature of services!
My personal learning experience has come from concealing the complexity of the service concept while engaging with people from management and operations. And in trying to understand the anatomy of a service. My Ah-ha! experience has been in recognizing the subtle difference between "customer care" and "customer service". Customer care is what service-orientated businesses MUST offer their customers -- not as a service but as an activity to take care of their customers. This fundamental shift of mindset will open the way for businesses to think about creating experiences for customers.
Many years ago, when working with eLearning technologies, we designed solutions for customer-education for a Telco who was launching ADSL to the mass-market. I recall this huge gulf that separated those who built the order management solution and those who built the customer portal. I believe this gulf was there largely due to this fundamental lack of understanding of the service concept within the organization -- as in "ADSL service vs Customer Service" ---- and a dysfunctional business operating model (a case of chicken and the egg?)
A service is not a product, it is an effect brought about by a provider for a receiver, based on mutually acceptable terms and conditions. The focus of this exchange is on "What" and not "How" -- so the means by which the provider produces the effect need not be disclosed to the receiver and vice versa for the receiver's use of the service. I believe it is up to the provider to find the right balance between functional, commercial, legal, technical and aesthetic elements of the service to create an experience for the receiver that actually addresses his/her intentions.
As a business architect, I am looking to explore the anatomy of the service so that we can model services in a manner that captures provider and receiver perspectives. One of the things such a model will hopefully provide, is the basis to establish quality-of-service parameters that create more transparency, objectivity and automation to service delivery and management. To narrow my scope, I am interested in services provided by government. To that end, I feel it is crucial to consider (a) the dualism of consumer and citizen in each individual (the "consumerzen") and (b) an intention-based approach to engage with consumerzens.
As value creation in our societies comes increasingly from service-based activity, we must rid ourselves of the antiquated concept of "customer service". For welfare-based societies like mine (Norway) we must move fast to harvest our experiences in creating services so that we can take this to the multi-polar world. What I mean by that is for another blogpost.
My personal learning experience has come from concealing the complexity of the service concept while engaging with people from management and operations. And in trying to understand the anatomy of a service. My Ah-ha! experience has been in recognizing the subtle difference between "customer care" and "customer service". Customer care is what service-orientated businesses MUST offer their customers -- not as a service but as an activity to take care of their customers. This fundamental shift of mindset will open the way for businesses to think about creating experiences for customers.
Many years ago, when working with eLearning technologies, we designed solutions for customer-education for a Telco who was launching ADSL to the mass-market. I recall this huge gulf that separated those who built the order management solution and those who built the customer portal. I believe this gulf was there largely due to this fundamental lack of understanding of the service concept within the organization -- as in "ADSL service vs Customer Service" ---- and a dysfunctional business operating model (a case of chicken and the egg?)
A service is not a product, it is an effect brought about by a provider for a receiver, based on mutually acceptable terms and conditions. The focus of this exchange is on "What" and not "How" -- so the means by which the provider produces the effect need not be disclosed to the receiver and vice versa for the receiver's use of the service. I believe it is up to the provider to find the right balance between functional, commercial, legal, technical and aesthetic elements of the service to create an experience for the receiver that actually addresses his/her intentions.
As a business architect, I am looking to explore the anatomy of the service so that we can model services in a manner that captures provider and receiver perspectives. One of the things such a model will hopefully provide, is the basis to establish quality-of-service parameters that create more transparency, objectivity and automation to service delivery and management. To narrow my scope, I am interested in services provided by government. To that end, I feel it is crucial to consider (a) the dualism of consumer and citizen in each individual (the "consumerzen") and (b) an intention-based approach to engage with consumerzens.
As value creation in our societies comes increasingly from service-based activity, we must rid ourselves of the antiquated concept of "customer service". For welfare-based societies like mine (Norway) we must move fast to harvest our experiences in creating services so that we can take this to the multi-polar world. What I mean by that is for another blogpost.
Monday, October 27, 2008
So its here. Microsoft's foray into the world of cloud computing - the buzzword everyone is using to refer to the "next big thing". Launching Azure today, Microsoft is taking on Amazon and Google who have their own cloud offerings. Actually, Microsoft has had its cloud offering in the form of Windows Live for sometime now (but only after Google put the pressure on them and then Amazon).
To me, this represents the next wave of programming and runtime platforms -- not just from a Microsoft perspective. The advances in virtualisation, storage technologies and operating system technologies is making software-as-a-service more realistic. Azure appears to follow the long line of Microsoft programming platforms MS-DOS, COM and .NET; Azure will attract a new wave of programmers and extend the shelf-life of existing MS-programmers. This opens for a whole new wave of services and therefore service providers -- and then business opportunities. Judging from Microsoft's past record in programming platforms, the developers are going to be the target for all attention and objects for Microsoft's marketing dollars.
The non-Microsoft world of developers will have to rely on Open Source solutions and Google APIs, that may slow them down somewhat. In a way, Microsoft has reduced Java to a programming language - even though Java represented a platform (remember the Java vs. .NET wars?) and with the rise of popularity of alternative langauges like PHP and Ruby, it is a matter of time before Java turns "legacy" (almost like COBOL).
In a different annoucement earlier last week, Aetna and Microsoft announced the use of Microsoft's HealthVault services. A demonstration that Microsoft is also addressing the "vertical" space for services. This opens for some interesting business opportunities in the healthcare sector. Watch my blog on digital health and wellbeing for commentary.
To me, this represents the next wave of programming and runtime platforms -- not just from a Microsoft perspective. The advances in virtualisation, storage technologies and operating system technologies is making software-as-a-service more realistic. Azure appears to follow the long line of Microsoft programming platforms MS-DOS, COM and .NET; Azure will attract a new wave of programmers and extend the shelf-life of existing MS-programmers. This opens for a whole new wave of services and therefore service providers -- and then business opportunities. Judging from Microsoft's past record in programming platforms, the developers are going to be the target for all attention and objects for Microsoft's marketing dollars.
The non-Microsoft world of developers will have to rely on Open Source solutions and Google APIs, that may slow them down somewhat. In a way, Microsoft has reduced Java to a programming language - even though Java represented a platform (remember the Java vs. .NET wars?) and with the rise of popularity of alternative langauges like PHP and Ruby, it is a matter of time before Java turns "legacy" (almost like COBOL).
In a different annoucement earlier last week, Aetna and Microsoft announced the use of Microsoft's HealthVault services. A demonstration that Microsoft is also addressing the "vertical" space for services. This opens for some interesting business opportunities in the healthcare sector. Watch my blog on digital health and wellbeing for commentary.
Sunday, October 26, 2008
As I learn more about the current global financial crisis and watch the crisis unfold and expand, I cannot help thinking that the crisis is a stark reminder of our increasingly digital existence. The digital society is here and I sense we may have been able to avoid this crisis if we had some of the important bits like global governance in place.
Perhaps if consumers had been more proactive in demanding full traceability of their liability from their financial service providers, then the story could have been different. I believe a consumer-centered design of financial services could have made consumers think twice before taking on loans that they were unable to service.
With the uptake of telephony and commercial air travel our society has gradually gone global over the last 35 years or so. The advanced nature of digitisation of our business transactions has made it very easy to use services that are very complex on the inside but deceptively simple on the outside. Borrowing and lending have grown wildly and without any sense of "ownership", global governance nor traceability. The speed and lack of transparency have made this network of transactions impossible to manage -- at least from the perspective of avoiding negligence and fraud. This has happended despite the fact that the banking sector has a robust institute like the BIS that sets guidelines for monetary stability. However, BIS cannot enforce these guidelines -- that is left to the individual nations.
It is inconceivable that our physical society would have exploited the innovations of the industrial age without the standardisation brought on by national and international bodies like ISO. But, our digital society is still young but moving fast -- and I believe we have not yet even conceived the standards that are needed to enforce security, traceability and interoperability -- some of the key requirements for collaboration without friction. We are barely at the early stages of standards for technical interoperability, something that allows software to collaborate. We have not yet scratched the surface of semantic and organisational interoperability -- that what is needed for organisations to operate and govern in a consistent manner.
Commerce in the world is advancing, and with an increasing amount of value-creation coming from the service economy. Not just finance, but healthcare and education sectors. Interoperability is then a neccessary condition for good and effective governance, but this governance must be global -- not in the sense of a hierarchical "one global head" sense, but in a consensus-driven format -- not unlike the way the Internet is managed.
Can our political and business leaders work on creating this platform without stifling innovation and entrepreneurship? I believe the time is right for government and commercial players to collaborate in creating a platform for innovation for the service economy. And for consumer-citizens to be aware of their role in making this platform useful.
PS! In some earlier posts I refered to this platform as the "societal digital infrastructure"
Perhaps if consumers had been more proactive in demanding full traceability of their liability from their financial service providers, then the story could have been different. I believe a consumer-centered design of financial services could have made consumers think twice before taking on loans that they were unable to service.
With the uptake of telephony and commercial air travel our society has gradually gone global over the last 35 years or so. The advanced nature of digitisation of our business transactions has made it very easy to use services that are very complex on the inside but deceptively simple on the outside. Borrowing and lending have grown wildly and without any sense of "ownership", global governance nor traceability. The speed and lack of transparency have made this network of transactions impossible to manage -- at least from the perspective of avoiding negligence and fraud. This has happended despite the fact that the banking sector has a robust institute like the BIS that sets guidelines for monetary stability. However, BIS cannot enforce these guidelines -- that is left to the individual nations.
It is inconceivable that our physical society would have exploited the innovations of the industrial age without the standardisation brought on by national and international bodies like ISO. But, our digital society is still young but moving fast -- and I believe we have not yet even conceived the standards that are needed to enforce security, traceability and interoperability -- some of the key requirements for collaboration without friction. We are barely at the early stages of standards for technical interoperability, something that allows software to collaborate. We have not yet scratched the surface of semantic and organisational interoperability -- that what is needed for organisations to operate and govern in a consistent manner.
Commerce in the world is advancing, and with an increasing amount of value-creation coming from the service economy. Not just finance, but healthcare and education sectors. Interoperability is then a neccessary condition for good and effective governance, but this governance must be global -- not in the sense of a hierarchical "one global head" sense, but in a consensus-driven format -- not unlike the way the Internet is managed.
Can our political and business leaders work on creating this platform without stifling innovation and entrepreneurship? I believe the time is right for government and commercial players to collaborate in creating a platform for innovation for the service economy. And for consumer-citizens to be aware of their role in making this platform useful.
PS! In some earlier posts I refered to this platform as the "societal digital infrastructure"
Wednesday, September 03, 2008
Looks like Chrome may be taking the role of the operating system. What with all those nifty net-based applications building up on Google's home page. Google Docs is all set to take on MS Office, the features keeping increasing and the usability is improving (still a long way to go).
Once Chrome can deeply integrate with Google Apps --- not unlike the way MS Office (and other products) deeply integrated with MS Windows --- then we will be seeing the first steps towards creating a universal computer. One that just knows how to run a browser -- and drive a network card. That's all thats needed; the rest is on the cloud -- applications and data!
Low power consumption will make it a preferred device not unlike the mobile phone. Talking of which, with the power that mobile phones are packing, phones will become computers (they already are) running a browser and using the mobile network.
Google (and others) still have a lot of work to do to create the rich user experience in a world of all-net based applications. Which is why Microsoft is pushing Silverlight so hard and Adobe with Flash. Google still has the Android-card up its sleeve, with iPhone stealing a lot of the mobile-innovation thunder, I guess they will wait a bit.
We are probably reaching the stage where consumer-centered design of services is a very distinct possibility.
Saturday, August 23, 2008
Last week, on my blog on Digital wellbeing I posted about Medical Tourism as the next level of outsourcing. Having just returned from a trip to India, I could see how medical services were being increasingly commercialised and could relate to the analyses about the "business potential" of medical tourism.
Yesterday, I got to learn of a completely new area of outsourcing -- lifestyle outsourcing (my term). Calling this virtual gaming gold, this BBC article explains how gaming is becoming a means of livelihood for people in the developing world. Developing skills by playing games and then offering services to lift other players' skills to the next level is a source of income for many. Selling virtual goods for real money is another source of income.
"Neccessity is the mother of invention" is an old saying; the internet era will show us creative solutions to address the challenges of poverty.... at least this is what I hope for.
Meanwhile, I am studying the potential of teaching/tutoring outsourcing, and see some creative businesses like HeyMath and EduComp have already taken the service+software business model to the education space. The US' No Child Left Behind act is also driving the business opportunity.
Services without boundaries is here to stay ... Exploring new frontiers have always had an element of lawlessness. At some stage we will need rules and regulations to allow serious players to act. What can - or should - government and trade organisations do? or should the "market" decide? Standardisation has a significant role to play here.
Yesterday, I got to learn of a completely new area of outsourcing -- lifestyle outsourcing (my term). Calling this virtual gaming gold, this BBC article explains how gaming is becoming a means of livelihood for people in the developing world. Developing skills by playing games and then offering services to lift other players' skills to the next level is a source of income for many. Selling virtual goods for real money is another source of income.
"Neccessity is the mother of invention" is an old saying; the internet era will show us creative solutions to address the challenges of poverty.... at least this is what I hope for.
Meanwhile, I am studying the potential of teaching/tutoring outsourcing, and see some creative businesses like HeyMath and EduComp have already taken the service+software business model to the education space. The US' No Child Left Behind act is also driving the business opportunity.
Services without boundaries is here to stay ... Exploring new frontiers have always had an element of lawlessness. At some stage we will need rules and regulations to allow serious players to act. What can - or should - government and trade organisations do? or should the "market" decide? Standardisation has a significant role to play here.
Wednesday, July 09, 2008
Web 2.0 is rolling on. I just came across these two pieces of software Flock (link) and Viewzi (link).
Flock is a social-web browser based on Mozilla, that gives a hint of the potential to develop specialist browsers. I'm not sure I'd want dedicated browsers, too much of a hassle. Rather, I'd like to change to a new "skin". A skin here is more than a layout theme or colours and fonts, it captures the user context. So, when I am browsing for people I activate a skin that offers a deeper browser experience. Similarly for shopping, listening to music etc.
Viewzi is a visual search tool. As one who prefers the visual/graphic over text, I find this user experience interesting. It actually interprets the results and content to present different views for the user to browse the content.
Now, I wonder what a Viewzi + Flock experience may actually look like?
Anyway, we still have a way to go before we can harness the power of Web 2.0. I am hoping for more contextualizing and visualizing. We need to focus on "a horizontal context" i.e. to exploit Web 2.0 in the context of work being performed for a given business activity. It makes things much more concrete.
Flock is a social-web browser based on Mozilla, that gives a hint of the potential to develop specialist browsers. I'm not sure I'd want dedicated browsers, too much of a hassle. Rather, I'd like to change to a new "skin". A skin here is more than a layout theme or colours and fonts, it captures the user context. So, when I am browsing for people I activate a skin that offers a deeper browser experience. Similarly for shopping, listening to music etc.
Viewzi is a visual search tool. As one who prefers the visual/graphic over text, I find this user experience interesting. It actually interprets the results and content to present different views for the user to browse the content.
Now, I wonder what a Viewzi + Flock experience may actually look like?
Anyway, we still have a way to go before we can harness the power of Web 2.0. I am hoping for more contextualizing and visualizing. We need to focus on "a horizontal context" i.e. to exploit Web 2.0 in the context of work being performed for a given business activity. It makes things much more concrete.
Friday, June 27, 2008
So here it is. A network player like Cisco entering the home entertainment space -- by announcing that they will provide telepresence solutions for the home -- through AT&T and Walmart (!) see this article. I was hoping Tandberg would come up with a solution like this. But, Tandberg is focusing on the small/medium size business with the T1.
Anyway, the race for Telepresence is heating up; and as sales of LCD-displays increase it looks like we may be having these devices in the not-too-distant-future. As these devices reach the home and as the service economy grows; we can soon be using services that were previously restricted to face-to-face meetings. In a global world, this could be very interesting as I could receive services from the other side of the globe. Hmmm.... now what would my doctor think about that? And maybe the do-it-yourself store can finally offer services to help you fix the appliance you bought from them. Would IKEA try something like this?
Anyway, the race for Telepresence is heating up; and as sales of LCD-displays increase it looks like we may be having these devices in the not-too-distant-future. As these devices reach the home and as the service economy grows; we can soon be using services that were previously restricted to face-to-face meetings. In a global world, this could be very interesting as I could receive services from the other side of the globe. Hmmm.... now what would my doctor think about that? And maybe the do-it-yourself store can finally offer services to help you fix the appliance you bought from them. Would IKEA try something like this?
Sunday, June 22, 2008
The consumer-centered design wave is taking shape. I have come across a number of stories of consumer-centricity emerging in what seems like the next dot-com wave.
A lot of solutions are taking the shape of "dervices". A what? Well, I have coined this term to represent the phenomenon of a content service that is powered by software and made available on a preferred device that is connected to the net. The service can be consumed by other generic devices as well, but the user experience will decide which device is best suited to host the service. For eg listening to music would be best on your iPod, while updating playlists would be best via a wide-screened browser or even better ... through feeds from a community portal. I expect "dervices" to be the way how Software-as-a-service will execute and how subscription-based models (as opposed to ownership) will take root.
Imagine all your devices like a humungous remote control that exists on the cloud that captures all your interactions via your devices -- mobile phone, TV-remote, GPS, Gaming console, Google-searches, e-mail, IM etc and then offers it to you through a Chumby or on your TiVo or your laptop. As all our devices become data-acqusition devices the likes of Google and Microsoft would like to get a hold of that data. Now extend the range of the devices to include devices like the Automatic teller machine (ATM), health care devices and one can see how things get more difficult to manage effectively.
An interesting service (not a dervice) that is right along the consumer-centricity path is Communispace. This service is aimed at enterprises wishing to engage with their customers in a more interactive manner. This takes enterprise feedback management to the next levels -- vendors like confirmIT may have to extend and embrace ... or even redesign.
Yes! I am happy the consumer-centric wave is gaining momentum... but am also a VERY worried that my politicians and law-makers are blissfully unaware of how the digital society around us is changing. Change that challenges the old laws and regulations!
A lot of solutions are taking the shape of "dervices". A what? Well, I have coined this term to represent the phenomenon of a content service that is powered by software and made available on a preferred device that is connected to the net. The service can be consumed by other generic devices as well, but the user experience will decide which device is best suited to host the service. For eg listening to music would be best on your iPod, while updating playlists would be best via a wide-screened browser or even better ... through feeds from a community portal. I expect "dervices" to be the way how Software-as-a-service will execute and how subscription-based models (as opposed to ownership) will take root.
Imagine all your devices like a humungous remote control that exists on the cloud that captures all your interactions via your devices -- mobile phone, TV-remote, GPS, Gaming console, Google-searches, e-mail, IM etc and then offers it to you through a Chumby or on your TiVo or your laptop. As all our devices become data-acqusition devices the likes of Google and Microsoft would like to get a hold of that data. Now extend the range of the devices to include devices like the Automatic teller machine (ATM), health care devices and one can see how things get more difficult to manage effectively.
An interesting service (not a dervice) that is right along the consumer-centricity path is Communispace. This service is aimed at enterprises wishing to engage with their customers in a more interactive manner. This takes enterprise feedback management to the next levels -- vendors like confirmIT may have to extend and embrace ... or even redesign.
Yes! I am happy the consumer-centric wave is gaining momentum... but am also a VERY worried that my politicians and law-makers are blissfully unaware of how the digital society around us is changing. Change that challenges the old laws and regulations!
Saturday, May 31, 2008
Last year I posted about Microsoft's global launch of Unified Communication. And today, I read Mary Jo's post on Echoes. Echoes is evidently Microsoft's attempt at Unified Communications for the consumer. What is strange, is that just this morning I was installing a VOiP handset I received from my broadband operator (an upgrade of my broadband package). The handset was working in a few seconds but when it came to personalising it, I gave up after entering the first 3 names in the address book. When my wife commented "Why does'nt our broadband subscription come with a networked address book?". Ah ha!
Well, let me start with my user-context. I have all my contacts stored in Outlook, I can synchronize them with my phone via my PC or via the corporate email server (Exchange). I use WiFi, GPRS, Infrared or Bluetooth as the available communication protocols/technology to do this. I use web-access to my email server to access my contacts should I be fortunate enough to leave my phone at home.
Now, here comes the hard part. I would like to share some of those contacts with my family - a few business contacts but mostly family and friends. I can do it today but it requires everyone to have a degree in computer science. I would have expected my Telco to provide me with tools to make this painless and in the process actually have gotten me as a sales agent. Get my social network closer to them (the Telco). But, the story is sad. The solutions offered are so difficult to use, they are hardly used (some are really fantastic). But then, Telcos are so caught up in thinking as network people they forget the value add that usable software brings.
So, I am happy that Microsoft is "pushing" Telcos to offer better services. As for privacy, I'm not all that concerned, my Telcos have long had access some of my very private content -- my conversations. Let them battle with Microsoft to ensure that privacy is not violated. And I'll be expecting my Data Protection Agency to put some pressure too.
As Microsoft (and Apple) are giving Telcos a hard time -- in my opinion, this is for their (Telcos) own good. Hopefully, Telcos can provide a platform that allows for creating value through better services (communication and entertainment) for a Digital Society.
PS! Plaxo users reading this must be wondering why I did not mention their solutions. I am waiting to watch as to how Comcast intends using Plaxo content after acquiring them. See this post. Actually, I am more concerned with privacy through Plaxo than through my Telco.
Well, let me start with my user-context. I have all my contacts stored in Outlook, I can synchronize them with my phone via my PC or via the corporate email server (Exchange). I use WiFi, GPRS, Infrared or Bluetooth as the available communication protocols/technology to do this. I use web-access to my email server to access my contacts should I be fortunate enough to leave my phone at home.
Now, here comes the hard part. I would like to share some of those contacts with my family - a few business contacts but mostly family and friends. I can do it today but it requires everyone to have a degree in computer science. I would have expected my Telco to provide me with tools to make this painless and in the process actually have gotten me as a sales agent. Get my social network closer to them (the Telco). But, the story is sad. The solutions offered are so difficult to use, they are hardly used (some are really fantastic). But then, Telcos are so caught up in thinking as network people they forget the value add that usable software brings.
So, I am happy that Microsoft is "pushing" Telcos to offer better services. As for privacy, I'm not all that concerned, my Telcos have long had access some of my very private content -- my conversations. Let them battle with Microsoft to ensure that privacy is not violated. And I'll be expecting my Data Protection Agency to put some pressure too.
As Microsoft (and Apple) are giving Telcos a hard time -- in my opinion, this is for their (Telcos) own good. Hopefully, Telcos can provide a platform that allows for creating value through better services (communication and entertainment) for a Digital Society.
PS! Plaxo users reading this must be wondering why I did not mention their solutions. I am waiting to watch as to how Comcast intends using Plaxo content after acquiring them. See this post. Actually, I am more concerned with privacy through Plaxo than through my Telco.
Saturday, May 17, 2008
Ashoka, flatness and being local
I just discovered Ashoka a well-established organisation working in the social sector -actually been around since 1980 (!) driving for local change with a global network. Causes is bringing societal responsibility to social networking by creating applications for Facebook and mySpace.
The world is getting flatter every day -- but it is also retaining the uniqueness of acting local. Flatness and "localness" represent different dimensions. I think one represents access to knowledge and tools while the other represents the actions and solutions. Access speeds up action... I think.
The world is getting flatter every day -- but it is also retaining the uniqueness of acting local. Flatness and "localness" represent different dimensions. I think one represents access to knowledge and tools while the other represents the actions and solutions. Access speeds up action... I think.
Wednesday, April 30, 2008
It is long overdue, the time to split my blog into a separate blog that focuses on a special theme of the Digital Society.
Welcome to the Digital care and well-being blog. I will post there on matters of healthcare and well-being. I will continue posting to my Digital Society blog on all other matters until I find another topic that is appropriate to branch out to. After all, Society 2.0 is a huge topic.
Welcome to the Digital care and well-being blog. I will post there on matters of healthcare and well-being. I will continue posting to my Digital Society blog on all other matters until I find another topic that is appropriate to branch out to. After all, Society 2.0 is a huge topic.
Tuesday, April 15, 2008
Software platforms for NGOs - Open Source is more than software
Open Source is definitely reaching the 2.0 state and becoming a real alternative to commercial software. However, most of all it proposes value to take "Social Networking" to the NGOs and non-profits who work tirelessly to make changes in their respective societies.
Latest is Kaltura a video platform and DimDim a web-meeting platform. These are just two of probably hundreds such software platforms making the news. As a specialist in collaboration technology my personal favourite has been Drupal and civiCRM.
My thoughts immediately go to the small non-profits driven by energetic, passionate and skilled idealists -- always short on funds and striving to make the kroner or rupee go as far as possible. Looking back at the 80s, I see how user-centered design became possible when Microsoft, Lotus and Borland let-loose the power of the PC with development tools and software architectures. This ultimately led to mass adoption of computing in the workplace. I sense a wave of citizen-centered design approaching and I wonder how governments and bureacracy will react. More on this later...
I suspect Kaltura will be challenging the likes of YouTube and Google Video - not directly - but in allowing for the development of solutions without the hassle of those "pesky ads". And DimDim is taking the battle to Microsoft, Google and Cisco (Webex). On the other hand, these could also be partners... it is difficult to say in this new era of Darwinism; those who adapt will survive. The trick is in "How to adapt".
Latest is Kaltura a video platform and DimDim a web-meeting platform. These are just two of probably hundreds such software platforms making the news. As a specialist in collaboration technology my personal favourite has been Drupal and civiCRM.
My thoughts immediately go to the small non-profits driven by energetic, passionate and skilled idealists -- always short on funds and striving to make the kroner or rupee go as far as possible. Looking back at the 80s, I see how user-centered design became possible when Microsoft, Lotus and Borland let-loose the power of the PC with development tools and software architectures. This ultimately led to mass adoption of computing in the workplace. I sense a wave of citizen-centered design approaching and I wonder how governments and bureacracy will react. More on this later...
I suspect Kaltura will be challenging the likes of YouTube and Google Video - not directly - but in allowing for the development of solutions without the hassle of those "pesky ads". And DimDim is taking the battle to Microsoft, Google and Cisco (Webex). On the other hand, these could also be partners... it is difficult to say in this new era of Darwinism; those who adapt will survive. The trick is in "How to adapt".
Saturday, March 01, 2008
The folks at NRK (Norwegian Broadcasting) have experimented with the use of multi-platform technology to understand how they can make their programming more accessible. They used one their most popular series as content for the experiment. Smart guys. The reaction has been overwhelmingly positive. I have just had my first taste of the user experience and it is really fascinating.
So whats the big deal? Well, there are many aspects to this experiment, you need to visit their sandbox NRKBeta and hang around to understand what I'm getting at. Just 3 points and then I'll leave you to experience NRKBeta.
I'm looking for an application of this technology in the field of education. Education in urban regions, rural areas, in developing countries, where access to good content is not cheap and bandwidths are not broad enough. NRKBeta is definitely a "testbed" for media services for an open digital society.
So whats the big deal? Well, there are many aspects to this experiment, you need to visit their sandbox NRKBeta and hang around to understand what I'm getting at. Just 3 points and then I'll leave you to experience NRKBeta.
- (a) the sandbox is social networking in practice -- the site does not make a big point of it, it is too busy using the technology as a tool to drive the main agenda i.e. experimentation with media and media technologies. Very refreshing in these days of Social Networking hype (don't get me wrong, I am a fan of SN, its just that the focus is on technology and not on its application
- (b) foresight and planning - the folks at NRK have evidently shaped the contract for the programme and removed legal issues that would have prevented them to experiment with this technology. Issues that copyrighting and sponsorship clauses bring along. Now, that must be at least 2 years before this experiment.
- (c) use of BitTorrent - a technology that has been associated with questionable practices like file-sharing of copyrighted material etc. The point NRK are making is that, as with all technology, there is a difference between the application of the technology and the technology itself. Actually, I don't think they are not making a point of it, they are too focused on experimenting with the use of multi-platform media distribution.
I'm looking for an application of this technology in the field of education. Education in urban regions, rural areas, in developing countries, where access to good content is not cheap and bandwidths are not broad enough. NRKBeta is definitely a "testbed" for media services for an open digital society.
Saturday, January 26, 2008
The semantics of "Healthcare services" are getting richer and "self service" seems to take on a whole new meaning. This article is the latest describing innovative health care solutions that can transform the way health care services are disbursed. There are some interesting opportunities for a welfare nation like Norway
The opportunities could be just as interesting for the private insurance business -- if not just as obvious. Just yesterday, in a conversation with a financial advisor, I learned of health care services offered by his insurance company -- both supplemental and alternative to what the state offers (not primary health care services). Since welfare states cannot match the service levels needed by a demanding population, there is a huge business opportunity for health care insurance. I guess, expecting some tax reform, in light of this competition, is wishful thinking :-)
PS! The shirt is not a new invention, this technology has been around for some time (for eg Lifeshirt from Vivometrics has served special groups of users). However, what makes it interesting now is to see this technology in the context of recent moves by Microsoft (HealthVault) and Google Health.
So what is new? Could the public and private sectors in welfare states collaborate to benefit from these innovations? The emergence of the multi-polar world and this huge marketplace in India, China, Brazil & Russia should create a solid business case for the export of lifestyle and welfare services. The public sector can then offer better services to their local populations.... they could actually be the test-bed for the next generation of lifestyle services?
The opportunities could be just as interesting for the private insurance business -- if not just as obvious. Just yesterday, in a conversation with a financial advisor, I learned of health care services offered by his insurance company -- both supplemental and alternative to what the state offers (not primary health care services). Since welfare states cannot match the service levels needed by a demanding population, there is a huge business opportunity for health care insurance. I guess, expecting some tax reform, in light of this competition, is wishful thinking :-)
PS! The shirt is not a new invention, this technology has been around for some time (for eg Lifeshirt from Vivometrics has served special groups of users). However, what makes it interesting now is to see this technology in the context of recent moves by Microsoft (HealthVault) and Google Health.
So what is new? Could the public and private sectors in welfare states collaborate to benefit from these innovations? The emergence of the multi-polar world and this huge marketplace in India, China, Brazil & Russia should create a solid business case for the export of lifestyle and welfare services. The public sector can then offer better services to their local populations.... they could actually be the test-bed for the next generation of lifestyle services?
Sunday, December 02, 2007
Demonstrators for the digital society
What started as an attempt to go beyond alumni reunions led to an interesting scenario of the digital society. On the 28th of November 2007 the alumni association of my high school in Mumbai, India handed over 100 cashless healthcards to teaching and non-teaching staff and ex-teachers (See newspaper coverage here - PS! Vikram and Gerry are the ones who have done all the heavy lifting).
There are a many digital societal elements to this "experiment"
For practical reasons, some elements have been out of scope -- elements that are critical for scaling up such ideas and sustaining them. This involves the creation of institutions and solutions that are of a foundational nature. Institutions that are industry-led but not driven by commercial interests, institutions that not only shape legislation but also have the authority to enforce it. The welfare models of the Nordics or Canada can be a source of inspiration but cannot be copy-pasted, they must be designed to suit the diversity, population size, existing infrastructure and maturity of existing institutions.
With the impending rush of baby-boomer retirement (eldrebølge) this is not just a welfare issue, there are some great business opportunities. The challenges are numerous everything from shaping new business models to establishing trust-institutions to harnessing the potential of personal health devices and body sensor network technology that will hit the market.
Now if the Healthcare, Insurance and Telecom providers could pool their resources to drive simple standards for interoperability ... then maybe the Tim Berners-Lee's vision of the semantic web could come to life in a very practical application that affects ordinary people. To my mind this form of catalyst activity is what government should focus on even more.
There are a many digital societal elements to this "experiment"
- technology in the use of open source technology (Drupal) to collaborate, online payments (Paypal) to raise funds and support transparency in fundraising
- business models for the development of an insurance product for healthcare with a unique model for users, healthcare providers, insurers and financiers
- organisation design in redesigning the workings of the managing committee of the alumni association to be able to execute such a project, organisational flexibility for the school administration
For practical reasons, some elements have been out of scope -- elements that are critical for scaling up such ideas and sustaining them. This involves the creation of institutions and solutions that are of a foundational nature. Institutions that are industry-led but not driven by commercial interests, institutions that not only shape legislation but also have the authority to enforce it. The welfare models of the Nordics or Canada can be a source of inspiration but cannot be copy-pasted, they must be designed to suit the diversity, population size, existing infrastructure and maturity of existing institutions.
With the impending rush of baby-boomer retirement (eldrebølge) this is not just a welfare issue, there are some great business opportunities. The challenges are numerous everything from shaping new business models to establishing trust-institutions to harnessing the potential of personal health devices and body sensor network technology that will hit the market.
Now if the Healthcare, Insurance and Telecom providers could pool their resources to drive simple standards for interoperability ... then maybe the Tim Berners-Lee's vision of the semantic web could come to life in a very practical application that affects ordinary people. To my mind this form of catalyst activity is what government should focus on even more.
Thursday, November 01, 2007
And here is one more example of the "Digital Society in Practice". My collegaue Øyvind Strømme pointed me to Thomas Friedman's article in the NYTimes. Very inspiring story of social responsibility by the Byrraju Foundation.
At first looks, one is tempted to think that the Societal Digital Infrastructure (SDI) is missing, but it is there; evidently not with the reliability, stability and other -ilities needed for industrialised usage (which is Friedman's point). The design is in place and this looks like a good case for highlighting the relevance of an SDI. I do not think Byrraju are or should be overly concerned about the lack of infrastructure, that will come if one focuses on shaping and running the solution.
There are some interesting scenarios that can play out in taking this to the next level. The one that fascinates me is, EQ meets IQ (more than ET meets IT), where emotions and a desire "to give back" meets intellect, opening for all sorts of life-altering but yet practical solutions. Such solutions will be the proverbial snowballs, that drive the creation of an SDI and fuels the innovation process. As Internet technologies make it possible for expatriates to want to "give back" in more specific ways, we will see some interesting forms of project delivery.
Climate, large distances and a scarce population forced the discipline of Telemedicine to develop and grow in Norway years ago. Telemedicine is a full-fledged informatics discipline (see Norwegian center of Telemedicine) addressing some tough challenges in technology, medicine, health management, sociology etc. Combining this knowledge with knowledge from the maturing solar technology solutions, mobile technologies and video-conferencing technologies can make for some interesting products. Last December, I blogged along similar lines and I thought I was too futuristic; how wrong I was! -- the pace of development is blistering.
So, the democratizational effects of the Internet and IT in general, are shaping interesting societal models that will challenge traditional forms of governance and will increase the collaboration between public sector, the volunteer/NGO sector and the private sector.
At first looks, one is tempted to think that the Societal Digital Infrastructure (SDI) is missing, but it is there; evidently not with the reliability, stability and other -ilities needed for industrialised usage (which is Friedman's point). The design is in place and this looks like a good case for highlighting the relevance of an SDI. I do not think Byrraju are or should be overly concerned about the lack of infrastructure, that will come if one focuses on shaping and running the solution.
There are some interesting scenarios that can play out in taking this to the next level. The one that fascinates me is, EQ meets IQ (more than ET meets IT), where emotions and a desire "to give back" meets intellect, opening for all sorts of life-altering but yet practical solutions. Such solutions will be the proverbial snowballs, that drive the creation of an SDI and fuels the innovation process. As Internet technologies make it possible for expatriates to want to "give back" in more specific ways, we will see some interesting forms of project delivery.
Climate, large distances and a scarce population forced the discipline of Telemedicine to develop and grow in Norway years ago. Telemedicine is a full-fledged informatics discipline (see Norwegian center of Telemedicine) addressing some tough challenges in technology, medicine, health management, sociology etc. Combining this knowledge with knowledge from the maturing solar technology solutions, mobile technologies and video-conferencing technologies can make for some interesting products. Last December, I blogged along similar lines and I thought I was too futuristic; how wrong I was! -- the pace of development is blistering.
So, the democratizational effects of the Internet and IT in general, are shaping interesting societal models that will challenge traditional forms of governance and will increase the collaboration between public sector, the volunteer/NGO sector and the private sector.
Sunday, October 21, 2007
My recent posts have talked about technology and solutions and less about the Digital Society. Partly due to myopia (its an occupational hazard of working with solution planning) but also deliberately, to show examples of what can form building blocks for the foundation of a digital society. However, today I am suddenly made aware of a live example that can serve as a use case for the Societal Digital Infrastructure (see my other blogposts with this tag).
The TVaksjon is an annual national fund raising event hosted by NRK - the Norwegian state television. An event that, for one day, brings people together to support an organisation that works towards a focused cause. The organisation and cause are carefully chosen to balance multiple perspectives. This year the funds go to UNICEF Norge and the topic is Together for children aimed at helping children face the challenges of HIV and AIDS. This event is a national dugnad has many interesting elements like the use of auctioning technology, use of crowdsourcing techniques to mobilize volunteers nationwide or the use of web technology that helps businesses to leverage their social involvement and profile their products.
For such an initiative to work at this depth of credibility and involvement requires a hidden foundation. A foundation built on a combination of societal practices, social behaviours, laws and governance and enforced and enabled by technology. It is a combination of these that form the foundation of a digital society -- Societal Digital Infrastructure.
It is very likely that similar campaigns exist in other countries or in different communities like this scheme DonorsChoose. Please drop me a note/comment if you have other examples.
The TVaksjon is an annual national fund raising event hosted by NRK - the Norwegian state television. An event that, for one day, brings people together to support an organisation that works towards a focused cause. The organisation and cause are carefully chosen to balance multiple perspectives. This year the funds go to UNICEF Norge and the topic is Together for children aimed at helping children face the challenges of HIV and AIDS. This event is a national dugnad has many interesting elements like the use of auctioning technology, use of crowdsourcing techniques to mobilize volunteers nationwide or the use of web technology that helps businesses to leverage their social involvement and profile their products.
For such an initiative to work at this depth of credibility and involvement requires a hidden foundation. A foundation built on a combination of societal practices, social behaviours, laws and governance and enforced and enabled by technology. It is a combination of these that form the foundation of a digital society -- Societal Digital Infrastructure.
It is very likely that similar campaigns exist in other countries or in different communities like this scheme DonorsChoose. Please drop me a note/comment if you have other examples.
Wednesday, October 17, 2007
In what I would characterise a landmark event for communications, Microsoft and Norwegian telco Telenor teamed to launch the VoIP platform in Oslo today (Norwegian). Demonstrating the merger of software-powered telephony with device/network powered telephony I sensed a major shift -- blurring the lines between traditional communication and collaboration --but also witnessing another example of the consumerisation of IT (i.e. introducing products from the consumer market, into the enterprise).
The two case-study presentations were also impressive; but then Microsoft are very good at recruiting early adopters to demonstrate production-grade implementations. The case studies were from Norway's largest company StatoilHydro (collaboration between land and sea/rig) and one of Northern Europe's most advanced hospitals St. Olav in Trondheim (the VoIP platform as the foundation for communication).
Again, Microsoft showed their willingness to develop hardware, even though it may only be to demonstrate the power of the software platform. The Roundtable device is a simple device with a USB-connected 360-degree camera with voice-detection allowing for automatically zooming to the speaker. The quality of the picture could have been better but anyway, it brings an audio/video dimension to VoIP in the enterprise. And in these climate-conscious days, it could help reduce travel.
Microsoft's VoIP platform (or Unified Communications as it is called) seems poised to be the "web operating system" for developing large scale mobile applications with deep integration of communication and presence. Judging by the partners present and those announced, it looks like a new wave of solutions from ISVs. The video-conferencing sector (like Tandberg) will get a boost from this launch even though I think it is difficult to say if the impact will be positve (i.e. people develop a sense for video conferencing and look for better solutions) or negative (i.e. put off buying expensive video-conferencing equipment).
The two case-study presentations were also impressive; but then Microsoft are very good at recruiting early adopters to demonstrate production-grade implementations. The case studies were from Norway's largest company StatoilHydro (collaboration between land and sea/rig) and one of Northern Europe's most advanced hospitals St. Olav in Trondheim (the VoIP platform as the foundation for communication).
Again, Microsoft showed their willingness to develop hardware, even though it may only be to demonstrate the power of the software platform. The Roundtable device is a simple device with a USB-connected 360-degree camera with voice-detection allowing for automatically zooming to the speaker. The quality of the picture could have been better but anyway, it brings an audio/video dimension to VoIP in the enterprise. And in these climate-conscious days, it could help reduce travel.
Microsoft's VoIP platform (or Unified Communications as it is called) seems poised to be the "web operating system" for developing large scale mobile applications with deep integration of communication and presence. Judging by the partners present and those announced, it looks like a new wave of solutions from ISVs. The video-conferencing sector (like Tandberg) will get a boost from this launch even though I think it is difficult to say if the impact will be positve (i.e. people develop a sense for video conferencing and look for better solutions) or negative (i.e. put off buying expensive video-conferencing equipment).
Subscribe to:
Posts (Atom)